* Supports 25 to 1200 users
* Expandable in capacity and function without purchasing additional hardware
* Switches and routes voice, data, fax, and video
* Connects to CO and ISP with up to eight T1 or E1 circuits, or Long Reach Ethernet
* 16 automated attendants
* 400 hours of voice mail with 48 simultaneous accesses
* 16 operator groups
* 64 ACD groups
* 28 Ethernet circuits (12 with power) connect directly to subscribers
* Up to 8 analog circuits connect to fax machines or other devices
* Standards based QoS support
* Moves, adds, and changes can be done in minutes
* SIP based – allows use of standard phones or soft phones
* Interoperates with any standards based network infrastructure
* Based on highly stable embedded Linux operating system

Overview
The MX1200 is a media exchange that integrates multimedia communications for the enterprise into a compact system that has standard interfaces for all connections. The MX1200 integrates the functions of many devices previously available only in several disparate boxes. By integrating these functions into a single unit, Zultys provides a solution for your company’s communication needs that is cost effective and easily expanded.

The MX1200 combines the functions of an Internet gateway (switch and router) with a PBX (line interface, analog circuits, auto attendant, voice mail, and ACD), and adds support for video calls. The system uses SIP to communicate with IP devices on the LAN or WAN. This standard protocol allows you to use the phone built into Windows Messenger or desktop phones from many manufacturers.

You can connect up to 28 phones and PCs directly to the MX1200. Twelve of the circuits have in line power that ensures you can have phone service even when the ac power in the building has failed. You use a copper or fiber Ethernet circuit to connect additional users through a standard switch external to the MX1200.

The MX1200 uses one to eight T1 or E1 circuits to connect to the CO and ISP. You provision these individually for CAS or ISDN PRA for voice, and PPP or Frame Relay for data. If you have multiple offices, you can transport voice traffic over IP between MX1200s at each location.

PBX and Telephony
Regardless whether you receive voice service over TDM connected to a telephone exchange or over the IP WAN, the MX1200 provides full PBX functionality. You obtain these features whether you use a soft phone, an IP phone, or an analog telephone. The MX1200 supports all of the 25 recognized standard PBX Functions.

The MX1200 supports T1 and E1 CAS and ISDN PRA. With CAS, the MX1200 supports ground start with caller ID and E&M wink with DID. On ISDN, the MX1200 supports subaddressing. In either mode, the system can recognize DTMF digits. The system provides music on hold through an external connection or from its internal hard disc. You can deploy the MX1200 as an independent system, with the MX1200 as a peripheral to an existing PBX, or with a PBX as a peripheral to the MX1200.

The MX1200 has up to eight analog circuits, so you can connect analog telephones or fax machines. If you have connected a battery supply to the MX1200, these circuits maintain power in the event of an ac power failure.

Data Networking
The MX1200 is capable of switching data traffic at line rates between its Ethernet ports. Each port on the MX1200 can optionally belong to one or more VLANs. The system supports VLANs based upon IEEE 802.1Q.

You can have one instance of the Spanning Tree Protocol (IEEE 802.1D) active on each VLAN. The MX1200 functions as an edge router and supports RIP (version 1 and version 2) and OSPF version 2. The MX1200 also allows for the provisioning of default routes (used in many cases where the MX1200 provides IP WAN access over PPP or Frame Relay).

You can connect a firewall externally that supports NAT and VPN. The system has one long reach Ethernet (circuit fiberoptic, 100Base-FX) capable of connecting to the ISP or other devices at a distance up to 2 kilometers.

MXIE - The Tool for User Productivity
MXIE (pronounced "mixee") is a PC application that interfaces with the MX1200. This software can be used by all people in the enterprise whether the person is logged in as an individual, an operator, or a member of an ACD group. Click here for details on MXIE.

Ethernet Interfaces
There are 28 10/100 Ethernet circuits in the MX1200 used to connect to any IP device. When you connect a battery source to the MX1200, 12 ports supply power in compliance with IEEE802.3af. Any compatible device can draw its power from the MX1200 and will continue to operate in the event of a an ac power failure.

To connect other devices, you need an external switch connected to the MX1200. You make this connection with a 10/100 Ethernet circuit or 1G Ethernet fiberoptic port.

The system has one long reach Ethernet (circuit fiberoptic, 100Base-FX) capable of connecting to the ISP or other devices at a distance up to 2 kilometers.

ACD - Automatic Call Distribution
An ACD routes calls to a group of agents based on flexible distribution rules.

Without any additional purchase, you can have up to 64 ACD groups, each with up to 64 agents. Routing to a specific ACD group can be based on the calling party number, or can be reached through an automated attendant or operator.

Skill based routing is achieved by assigning different priority to agents. Users can be members of multiple ACD groups simultaneously and if desired, can also log into the system as an individual. This allows them to make personal calls.

Productivity is enhanced using the presence and instant messaging capabilities in MXIE. As an agent answers a call, MXIE automatically changes the presence, and includes a wrap up state at the end of the call. Each agent can view the presence of other agents in a group, allowing for supervisor monitoring.

If agents are using a popular CRM package that has a TAPI interface, the caller's information can be displayed with a screen pop. Agents can transfer calls by dragging the session within MXIE to another agent.

Auto Attendant and Voice Mail
The auto attendant can answer all incoming calls. You can have up to 16 auto attendants to service different applications or languages. You can configure schedules for each auto atten dants, to provide different behavior at different times of the day and different days of the week. If you do not schedule any attend ant to be active, the MX1200 routes calls to to an operator.

The voice mail has capacity to store 400 hours of speech. You can select how this is divided among the users.

The MX1200 supports a total of 48 simultaneous voice streams to the auto attendant and voice mail. This means that all incoming calls can be simultaneously answered or routed to voice mail. Further, all incoming calls can be recorded – ideal for call center applications .

Operators
You can define 16 groups of operators. You do not need any special equipment for an operator – the software provided by Zultys makes it easy to accept and transfer calls. You can prioritize operators so that calls are routed to some operators only if people at the front desk are busy.

Connection Options
To supply phone service to a user, you have multiple choices. Using a standard IP phone with a built in switch, you need only run a single Ethernet circuit to the desk.

The PC is connected to the other side of the phone. If you already have two Ethernet circuits to the desk, you can connect one to the phone and the other to the PC.

You can use the multimedia capabilities of the PC by connecting a headset to it. You need only run a soft phone application on the PC, such as Windows Messenger. Such an application can allow you to easily make or receive voice and video calls at minimal cost.

Call Detail Recording
The MX1200 records call data to provide comprehensive reports about users and traffic. Using these reports, you can reconcile your phone company's bill. You can generate predefined reports using the reporting tools included with the MX1200. The system integrates Crystal Reports allowing you to create custom reports.

Quality of Service
At Layer 2, the MX1200 implements QoS based upon IEEE 802.1P. You can define up to 8 priority levels or classes of service. Based upon these levels, traffic can be marked and placed into different queues. Delay sensitive traffic such as voice and video are placed into priority queues, whereas data traffic is placed into lower priority queues. Queue servicing is optimized so that no particular queue is starved and throughput is maximized.

At Layer 3, QoS based upon Differentiated Services (RFC 2474 and 2475) is implemented. The MX1200 is capable of marking the differentiated services codepoints (DSCPs) based upon the type of traffic received. In this way, the MX1200 can enforce a QoS policy set up by the Administrator for traffic entering the enterprise’s domain.

System Capacities
When you purchase the MX1200, it is equipped with all the hardware necessary to support 1200 users. A minimum system supports 25 users. You subsequently expand the functionality and capacity by purchasing software licenses for the system. You add these licenses without having to power down the system and do not need to return the system for any hardware upgrades.

The system does not keep track of devices such as PCs and the MX1200 does not impose a limit to the number you can have on your network. The database allows each user to have eight contacts where he or she can be reached. A contact can be a telephone number or a SIP URI. When a user is called, the MX1200 can attempt to reach the user on any or all of these contacts, following rules defined by the user.

The MX1200 can accommodate 4800 SIP registrations. A SIP registration is the action of an IP device indicating to the MX1200 where it can be reached.

System Administration
The system administration software gives you complete control over the system from a single integrated interface. The software runs under Windows and the PC can be located anywhere in your network. You can update the system software as Zultys adds new features. When you perform this update, the disruption in traffic can be as short as ten minutes.

When you initially deploy the MX1200 the software guides you through the steps required to configure the system. You can modify the configuration at any time. You can have multiple administrators and can assign different privileges to each. The dial plan is intuitive and allows flexibility to have extension numbers of different lengths, internal and external emergency numbers, and call blocking. You assign the extension to the user, not to a physical phone.

You add the data about users manually or import the data from a n export file of another source.

You define the devices that you are using and assign them to users. This process ensures that as users move locations you do not need to make any changes to the configuration on the MX1200. Users retain their extensions regardless where they plug their phone in your enterprise.

You select the auto attendant and voice mail scripts and the schedule (time of day) for these scripts to operate. You can modify or create scripts through the GUI.

The software allows you to monitor the status of any user or device on the system, and also to monitor SIP, CAS, and ISDN protocols.

Power
The MX1200 derives its power from ac, –48 Vdc, or both. The ac input operates from 90 Vac to 240 Vac, 47 Hz to 60 Hz. The maximum power drawn is 200 W.

You can connect a –48 V battery that must supply between 200 W and 350 W. Zultys supplies a battery system that provides between one and three hours of backup power in the event of an ac failure. You can concatenate these supplies to provide longer backup.

Environmental
Operating temperature: 10°C to 40°C (50°F to 104°F)
Storage temperature: 0°C to 50°C (32°F to 122°F)
Weight: 7 kg (15 lb). Shipping weight 10 kg (22 lb)
Size: 430 mm (W) x 380 mm (D) x 85 mm (H) (17" x 15" x 3½")
Mount: Standard 19" rack from front, mid, or rear; 2 RU (89 mm)
Safety: UL 60950, CSA-C22.2, EN 60950:2001
EMI: FCC Part 15, ICES-003 class A, CISPR 22, AS/NZS 3548 Class A
EMC: CISPR 24 (EN55024:1998), EN61000-4
Warranty: one year

Technology
The MX1200 was designed and built from its inception to be a media exchange. Most similar products were originally designed with IP in their core and then telephony was added on top, or they are traditional PBXs designed with telephony at their core and then IP was added on top. Those systems use proprietary phones and have closed architectures. Conversely, the architecture of the MX1200 has been optimized to combine voice and data technologies while using standard interfaces and phones.

Internally, there are four computers running real-time Linux. Each computer performs 800 MIPS. The Linux operating system yields a product that has very high reliability and allows easy introduction of new services and features. The MX1200 has two SCSI hard discs, each with 18 GB capacity. One stores the voice mail allowing fast and non-blocking access. The other stores the application code, databases, and call detail records.

The MX1200 is based on SIP. This protocol is now widely recognized as the standard for IP telephony. The MX1200 includes a SIP registrar, user agent client, user agent server, and presence server. You can use any standard SIP phone or SIP softphone with the MX1200 making it the first IP communications system that is truly open