Desert Telecom is your Single Point of Contact for the following:

IP Telephony (PBX) VoIP
Contact Center Solutions (Inbound / Outbound)
Network Design & Installation
Network Service and Support
Voice Service and Support
Carrier Services

Design, installation and management of VoIP solutions: multi-site, multi-vendor and multi-application environments

    • IP Telephony
    • Wireless infrastructure
    • Moves/Adds/Changes
    • System maintenance and monitoring
    • Hardware and software

Data and Voice Cabling Services

  • CAT5e
  • CAT6
  • CAT3 Voice Lines

Network Design and Implementation

  • Local Area Networks
  • Wide Area Networks
  • Wireless (Spread Spectrum / Laser)
  • Virtual Private Networks (VPN)
  • Frame Relay
  • IP-Driven Applications (Voice, Data and Video)

Video Surveillance Equipment & Service

  • Digital Video Recorders (DVR) IP Enabled
  • Browser Based / Remote Camera Viewing
  • IP Video Surveillance Cameras
  • Dome Cameras
  • PTZ Cameras
  • Infrared Illuminators
  • Hidden / Covert Cameras
  • Camera Enclosures
  • System Design Services

Maintenance Services

       Maintenance Services Contractual

      • 8 x 5 On Site
      • 24 x 7 On Site
      • Dedicated Tech
      • Remote Tech
    • Prepaid Support

       Time and Material Services

    • Established Service Level Agreement ( SLA)
    • Four levels of Service
      • Emergency
      • Urgent
      • Remote
      • Routine
       Remote Services
    • Service
    • Moves, Adds, and Changes MAC

Desert Telecom Professional Services

Desert Telecom’s Professional Services Organization is a key element of the DTI solution which includes migration assistance for converged solutions, remote or on-site database provisioning, network security, quality and efficiency analysis, staging of equipment, customer care consultants for first level support, and project management.

Desert Telecom extended services:

  • Emergency Expedites
  • Equipment Problem Resolution
  • Managing Change Control
  • Supporting cutovers on nights and weekends
  • Quoting Installation Costs
  • Scheduling Site Surveys
  • Providing Design Support
  • Providing Project Plan - One single document that provides SOW (statement of work), key milestones, project team responsibilities, and customer responsibilities
  • Providing a Project Schedule - A step by step task list that provides the project team and customer with a timeline, and defines who is responsible for completing each task
  • Supervising the entire project from inception to project closure

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