Design, installation and management of VoIP solutions: multi-site, multi-vendor and multi-application environments

• IP Telephony
• Wireless infrastructure
• Moves/Adds/Changes
• System maintenance and monitoring
• Hardware and software

Data and Voice Cabling Services

• CAT5e
• CAT6
• FIBER
• CAT3 Voice Lines

Network Design and Implementation

• Local Area Networks
• Wide Area Networks
• Wireless (Spread Spectrum / Laser)
• Virtual Private Networks (VPN)
• Frame Relay
• IP-Driven Applications (Voice, Data and Video)

Video Surveillance Equipment & Service

• Digital Video Recorders (DVR) IP Enabled
• Browser Based / Remote Camera Viewing
• IP Video Surveillance Cameras
• Dome Cameras
• PTZ Cameras
• Infrared Illuminators
• Hidden / Covert Cameras
• Camera Enclosures
• System Design Services

Maintenance Services

       Maintenance Services Contractual

• 8 x 5 On Site
• 24 x 7 On Site
• Dedicated Tech
• Remote Tech
• Prepaid Support

       Time and Material Services

• Established Service Level Agreement ( SLA)
• Four levels of Service
• Emergency
• Urgent
• Remote
• Routine

• Service
• Moves, Adds, and Changes MAC

Desert Telecom Professional Services

Desert Telecom’s Professional Services Organization is a key element of the DTI solution which includes migration assistance for converged solutions, remote or on-site database provisioning, network security, quality and efficiency analysis, staging of equipment, customer care consultants for first level support, and project management.

Desert Telecom extended services:

• Emergency Expedites
• Equipment Problem Resolution
• Managing Change Control
• Supporting cutovers on nights and weekends
• Quoting Installation Costs
• Scheduling Site Surveys
• Providing Design Support
• Providing Project Plan - One single document that provides SOW (statement of work), key milestones, project team responsibilities, and customer responsibilities
• Providing a Project Schedule - A step by step task list that provides the project team and customer with a timeline, and defines who is responsible for completing each task
• Supervising the entire project from inception to project closure